As the Branch Manager of a sizable TPA operation, I typically try not to steer or influence who my folks use for vendor services, so long as the pricing and product alike are in line with that which can be had elsewhere, and of utmost quality that reflects properly upon our brand with those whom we do it with, for and on behalf of. With vendor appraisals however, I can tell you that we train our folks to only know and utilize HEA from day one, not affording other options for these services, as there simply is no one who can compare. In the IA world, most footprints are relatively one in the same, most pricing is by and large one in the same, and most turn times are for the most part - one in the same. But what none of HEA’s competitors have however, is a vastly superior customer service model that starts and ends with direct and prompt accessibility to liaisons who authentically care and are committed to eliciting results on your behalf when you are left with a jammed up file as you will inevitably find yourself in this industry. Most vendors say all of the right things and express a commitment that is otherwise so often absent when you need it most… But HEA has historically, and repeatedly shown to prioritize the partnership from their end beyond what we could ever contribute to it from ours – just as it should be, and that is something that is priceless in this industry, and a tremendous peace of mind in a business that offers too little of that. Great product, driven by even better people, and they are a game changer and a blessing to our staff and our collective work product.